Refund policy
Returns & Refunds
Please check your order on delivery
Our driver will wait while you look over the bottles. If anything is damaged, leaking, or not what you ordered, tell us there and then.
Within 3 days of delivery
If you only notice a problem after the driver has left, contact us within 3 days of delivery with a photo. We may ask for further evidence to assess the problem. Once verified, we will replace or refund the damaged or defective item.
What we cannot accept
- Bottles that have been opened
- Problems reported more than 3 days after delivery
- Change of mind on a correctly delivered order
- Wine over 10 years old, or priced above HK$800, unless it arrived damaged or defective
- Glassware once signed for on delivery
Return shipping
If a return is approved, we will tell you how to send the item back. Return shipping is at your cost unless the return is due to our error.
A note on older wines
We do not guarantee that any bottle is at its peak. Wine over 10 years old may be past its drinking window, and cork condition on older bottles varies. Please read the reviews and vintage notes before buying older vintages.
Still not sure?
WhatsApp us on +852 6035 9497 before you order. We would rather answer a question than deal with a disappointment.
Office hours: Monday to Friday, 10am–6pm. Email: sales@hkonlinewineshop.com
