返金ポリシー
Returns & Refunds
Please check your order on delivery
Our driver will wait while you look over the bottles. If anything is damaged, leaking, or not what you ordered, tell us there and then — we will replace it or refund it.
If you only notice a problem after the driver has left, contact us within 24 hours with a photo. We look at every case individually.
What we cannot accept
- Bottles that have been opened
- Problems reported more than 24 hours after delivery
- Change of mind on a correctly delivered order
A note on older wines
We do not guarantee that any bottle is at its peak. Wine over 10 years old may be past its drinking window, and cork condition on older bottles varies. Please read the reviews and vintage notes before buying older vintages — once opened, we cannot take these back.
Still not sure?
WhatsApp us on +852 6035 9497 before you order. We would rather answer a question than deal with a disappointment.
Office hours: Monday to Friday, 10am–6pm. Email: sales@hkonlinewineshop.com
